How to Update Your Account Password

Keeping your account secure is a top priority. Follow these steps to change your password directly from your user settings.

Step 1: Access Your Account Settings

1. Log in to your ContentScale dashboard.
2. Click on your Profile Name/Icon located in the top-right corner of the screen.
3. Select Settings from the dropdown menu.

Step 2: Navigate to Change Password

1. On the My Account page, scroll down to the section titled Change Password.
2. In the New password field, type your desired new password.
3. In the Confirm new password field, re-type the exact same password to verify it.

Step 3: Save Your Changes

1. Click the blue Update Password button.
2. If successful, your credentials will be updated immediately.

⚠️ Troubleshooting: Password Mismatch

If the passwords entered in the "New password" and "Confirm new password" fields do not match, the system will not save the changes.

• Error Message: You will see a red notification at the bottom right of the screen stating: "Password mismatch. Password and confirmation password do not match.".
• Solution: Clear both fields and carefully re-enter your new password to ensure they are identical.

Account Information Overview

While in the My Account section, you can also view your Account Information, including:

• Your unique Account ID.
• The Account Created date.
• Your Last Sign In timestamp.
• Your Account Type (e.g., ContentScaler Admin).