Privacy Policy
Last updated: June 2026
Introduction
This Privacy Policy explains how Orqua Technology GmbH, Oberbrunnernstraße 15/4, 4522 Sierning, Austria ("Orqua", "ContentScaler", "we", "our"), processes personal data when you visit this website, contact us, request access, or use ContentScaler services. The controller responsible for this processing is Orqua Technology GmbH, registered under FN 680129 s.
Personal Data We Process
We process data you provide directly, such as name, email address, company, subject, message content, invite requests, billing or account information if you become a customer, and content or settings you submit in the application. We may also process technical data such as IP address, device and browser information, timestamps, requested pages, referrer URLs, logs, cookie choices, and security events.
Purposes of Processing
We use personal data to operate and secure the website, respond to enquiries, manage pre-launch invitations, provide and improve ContentScaler services, maintain customer relationships, process payments where applicable, prevent abuse, troubleshoot issues, comply with legal duties, and document consent or other choices you make.
Legal Bases
Depending on the context, we rely on contract performance or pre-contractual steps, legitimate interests in operating and protecting our website and business, compliance with legal obligations, and consent where required, especially for optional cookies, analytics, marketing communications, or similar technologies. You can withdraw consent at any time with future effect.
Processors and Recipients
We do not sell personal data. We may share data with carefully selected processors and service providers that support hosting, infrastructure, email delivery, analytics if enabled, customer support, payment processing, security, and business operations. These providers may process data only under appropriate contractual safeguards. We may disclose data if required by law or necessary to establish, exercise, or defend legal claims.
AI and Content Processing
When you use ContentScaler services, prompts, source materials, generated drafts, metadata, and quality-review information may be processed to provide requested AI-supported functionality. We use these inputs to deliver the service, maintain quality, investigate errors, and protect the platform. Customer content is not sold.
International Transfers
Some service providers may process data outside Austria or the European Economic Area. Where this happens, we use appropriate safeguards, such as EU adequacy decisions, standard contractual clauses, technical and organizational measures, and transfer assessments where required.
Retention
We keep personal data only as long as necessary for the purposes described in this policy, including account operation, support, legal retention periods, dispute prevention, security, and audit obligations. Contact enquiries are generally retained for as long as needed to handle the request and document the business relationship, unless longer retention is required or permitted by law.
Data Security
We apply appropriate technical and organizational measures designed to protect personal data against accidental or unlawful destruction, loss, alteration, unauthorized disclosure, or access. These measures include access controls, transport encryption where appropriate, least-privilege practices, monitoring, and supplier review.
Your Rights
Subject to applicable law, you may request access, rectification, erasure, restriction, portability, or objection to processing. Where processing is based on consent, you may withdraw consent at any time. You also have the right to lodge a complaint with a supervisory authority, in particular the Austrian Data Protection Authority. To exercise your rights, contact us at office@contentscaler.ai.
Cookies
We use essential cookies to operate the website and optional cookies only according to your choices. You can accept, reject, or customize optional categories through our cookie manager. Further details are available in the Cookie Policy.
Contact Us
For privacy questions or requests, contact Orqua Technology GmbH, Oberbrunnernstraße 15/4, 4522 Sierning, Austria, by email at office@contentscaler.ai.