Overview
Most social publishing problems come from a small number of setup gaps. Work through the symptoms below before contacting support — each maps to a specific fix you can make yourself in a minute or two.
Details
- Template shows no platform icon and "No connected account available" — the template has no target platforms; open it in Settings -> Content Page Types (Basic Info) and select platforms.
- A platform card shows "Setup required" — Facebook, LinkedIn, or Pinterest needs a page or board selected; click the link and choose one.
- Facebook configuration shows no pages — you likely connected a personal profile; the API only posts to Facebook Pages, so create a Page and reconnect.
- Account shows "Reauth" — the platform's authorization expired; click Reconnect and sign in again.
- Status looks stale after connecting — click Refresh; status also syncs when a connection window closes.
- Reddit does not appear when connecting — Reddit is on Upload-Post only, not PostPeer.
- Cannot connect a third profile on Upload-Post — the shared account is capped at two profiles; this shows as a generic error and needs support.
- Cannot schedule a post — it may require approval first, or the chosen time is less than 5 minutes ahead; read the on-screen message.
Check before you move on
- Many issues resolve with a single Refresh — try it before deeper troubleshooting.
- If publishing is blocked by approval, the fix is in the approval workflow, not the connection.